1. Who We Are
Bright Play Installations is a trading style of Celtic Developments Ltd (company number 12128929). In this Privacy Policy, “we”, “us” and “our” refer to Celtic Developments Ltd trading as Bright Play Installations.
We provide commercial play equipment design, installation, refurbishment and maintenance services for businesses and organisations.
We are responsible for handling your personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR), as applicable.
Our contact details are:
Celtic Developments Ltd trading as Bright Play Installations
71A Kingsway
Swansea
SA1 5JE
United Kingdom
Telephone: 01792 929056
Website: https://brightplayinstallations.co.uk
For privacy enquiries or requests concerning your personal information, please contact us using the details above.
2. What Personal Information We Collect
We may collect and process the following categories of personal information, depending on how you interact with us.
Contact information
Your name.
Your business name and job title.
Your email address.
Your telephone number.
Your business or project address.
Enquiry and project information
Details of your enquiry and the services you require.
Information about your premises, installation requirements and project specifications.
Measurements, plans, photographs and other documents you provide.
Quotations, contracts, invoices, correspondence and project records.
Information required to arrange site visits, deliveries, installations and maintenance.
Website and technical information
Your IP address.
Your browser type and device information.
Information about how you use our website.
Website usage data collected through cookies or similar technologies, where applicable.
Payment and transaction information
Where relevant, we may process billing details, transaction records and payment status information. We do not routinely need to collect or store your full payment card details.
Marketing preferences
We may record whether you have agreed to receive marketing communications, your communication preferences and any requests to unsubscribe.
We do not intentionally collect sensitive personal information unless there is a lawful and necessary reason to do so.
3. How We Collect Your Personal Information
We collect personal information in several ways.
You may provide information directly when you:
Complete a contact or enquiry form on our website.
Telephone or email us.
Request a quotation or consultation.
Enter into a contract with us.
Discuss an installation, refurbishment or maintenance project.
Provide project documents, photographs or site information.
Subscribe to marketing communications or respond to our marketing.
We may also receive information from your employer, colleagues, business partners, contractors, suppliers or other organisations involved in a project.
Where applicable, we may obtain business contact information from publicly available sources or professional directories. We will handle this information in accordance with applicable data protection requirements.
4. Why We Use Your Personal Information
We use personal information only where we have an appropriate legal basis and a legitimate purpose for processing it.
PurposeLegal basisResponding to enquiries and providing quotationsTaking steps at your request before entering into a contractManaging contracts, installations, maintenance and aftercarePerforming a contractProcessing invoices, payments and financial recordsPerforming a contract and complying with legal obligationsCommunicating about projects, site visits and deliveriesPerforming a contract or pursuing legitimate interestsManaging customer relationships and business recordsLegitimate interestsImproving our website, services and customer experienceLegitimate interests or consent, where requiredProtecting our website, systems, staff and businessLegitimate interests and, where applicable, legal obligationsMeeting accounting, tax and other legal requirementsLegal obligationSending relevant business marketing communicationsConsent or legitimate interests, where permitted by lawUsing non-essential cookies and similar tracking technologiesConsent, where required by law
Where we rely on legitimate interests, we consider our business needs against your rights and freedoms.
We will not use your personal information for a new purpose that is incompatible with the original purpose without first providing any information or obtaining any consent required by law.
5. How We Use Your Information
We may use your personal information to:
Respond to enquiries about our play equipment and installation services.
Assess project requirements and prepare quotations.
Plan and deliver installation, refurbishment and maintenance projects.
Communicate with customers, suppliers and contractors.
Manage contracts, invoices, payments and customer records.
Arrange site visits and coordinate project delivery.
Provide customer support and aftercare.
Maintain the security and functionality of our website.
Understand website performance and improve our services.
Send permitted marketing communications.
Comply with our legal and regulatory obligations.
Establish, exercise or defend legal claims where necessary.
We only process personal information that is reasonably necessary for these purposes.
6. Who We Share Your Personal Information With
We do not sell your personal information.
We may share personal information with trusted third parties where necessary to operate our business, provide our services or meet legal obligations.
These parties may include:
Website hosting providers and website maintenance specialists.
Business email and communications providers.
Customer relationship management and business software providers.
Website analytics and cookie management providers.
Accountants, auditors and professional advisers.
Payment service providers and banks.
Suppliers, subcontractors and installation partners involved in your project.
Delivery companies and logistics providers.
Insurers and legal advisers, where necessary.
Government authorities, regulators, courts or law enforcement agencies where disclosure is legally required or permitted.
We expect service providers who process personal information on our behalf to protect it and use it only in accordance with our instructions and applicable law.
Where another organisation acts as an independent data controller, that organisation will be responsible for its own processing activities.
7. International Transfers
Some of our third-party service providers may store or process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that the transfer complies with applicable data protection legislation. Depending on the circumstances, this may involve transferring information to a country recognised as providing an adequate level of protection or using appropriate safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to the relevant standard contractual clauses.
You can contact us for further information about international transfers relevant to your personal information.
8. How Long We Keep Your Personal Information
We retain personal information only for as long as necessary to fulfil the purposes for which we collected it, including meeting legal, accounting and reporting requirements.
Our retention periods depend on the type of information and the circumstances in which we use it.
As a general guide:
Enquiries and quotations: We retain information for as long as necessary to respond to your enquiry, follow up on a potential project and maintain appropriate business records.
Customer and project records: We retain relevant records for the duration of the business relationship and for an appropriate period afterwards.
Contracts, invoices and financial records: We retain these for the period required by applicable tax, accounting and other legal obligations.
Marketing information: We retain this while we have a lawful basis to send marketing communications and until you unsubscribe or your information is no longer needed.
Website and analytics data: We retain this in accordance with the relevant service settings, our operational requirements and applicable law.
We may retain information for longer where necessary to establish, exercise or defend legal claims or comply with a legal obligation.
When personal information is no longer required, we will securely delete it, destroy it or anonymise it where appropriate.
9. Cookies and Website Tracking
Our website may use cookies and similar technologies to support website functionality, remember preferences, measure website performance and improve your browsing experience.
Cookies may include:
Strictly necessary cookies
These support essential website functions and security. They do not require consent where they meet the applicable legal exemption.
Analytics cookies
These help us understand how visitors use our website, which pages receive visits and how we can improve the user experience. We will obtain consent where required before setting or accessing analytics cookies.
Marketing cookies
These may be used to measure advertising performance or support targeted advertising if we use relevant marketing technologies. We will obtain consent where required.
You can manage your cookie preferences through the website's cookie controls, where available. You can also adjust your browser settings to block or delete cookies, although some website features may not function correctly as a result.
We will provide appropriate information about the cookies and similar technologies used on our website and seek consent where required by law.
10. Marketing Communications
We may send you information about our services, new offerings or relevant business updates where we have a lawful basis to do so.
We will comply with applicable rules governing electronic marketing, including the UK GDPR and PECR.
Where consent is required, we will obtain it before sending marketing communications. Where the law permits marketing to business contacts on another basis, we will respect your right to object.
You can stop receiving marketing communications at any time by following the unsubscribe instructions in the message or contacting us directly.
Unsubscribing from marketing will not affect service-related communications that we need to send you, such as project updates or information about an existing contract.
11. How We Protect Your Personal Information
We use appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
Depending on the circumstances, these measures may include access controls, secure systems, password protection, staff guidance and appropriate arrangements with third-party service providers.
No method of transmitting information over the internet or storing electronic information is completely secure. Although we take reasonable steps to protect your personal information, we cannot guarantee absolute security.
If a personal data breach occurs, we will take appropriate action in accordance with our legal obligations.
12. Your Data Protection Rights
Under applicable data protection legislation, you may have the following rights concerning your personal information:
Right of access: You can ask us for a copy of the personal information we hold about you.
Right to rectification: You can ask us to correct inaccurate or incomplete information.
Right to erasure: You can ask us to delete your personal information in certain circumstances.
Right to restriction: You can ask us to restrict how we use your information in certain circumstances.
Right to data portability: You may be able to request your information in a commonly used, machine-readable format or ask us to transfer it to another organisation where the legal conditions apply.
Right to object: You can object to processing based on legitimate interests in certain circumstances. You have an absolute right to object to the use of your personal information for direct marketing.
Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before you withdrew consent.
These rights are subject to certain conditions and exemptions. We will explain if a request cannot be fulfilled in full.
To exercise your rights, contact us using the contact details in Section 1. We may need to verify your identity before responding.
We will respond within the time limit required by applicable law, normally one month after receiving your request. This period may be extended where the law permits, such as for complex or multiple requests.
13. Your Right to Complain
If you have concerns about how we handle your personal information, please contact us first so that we can investigate and try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Information Commissioner's Office
Website:
https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
The ICO can provide information about your rights and investigate concerns about the handling of personal information.
14. Third-Party Websites and Services
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of external websites. If you follow a link to another website, we recommend reviewing its privacy policy before providing personal information.
This Privacy Policy applies to our own website and the personal information we process in connection with our business activities.
15. Children's Personal Information
Our services focus on commercial play environments for businesses and organisations. We do not intentionally collect children's personal information through our website as part of our ordinary business enquiry process.
Our website is intended primarily for businesses, organisations and adult representatives seeking our services.
If we become aware that we have collected a child's personal information without an appropriate lawful basis, we will take appropriate steps to address the situation in accordance with applicable law.
16. Automated Decision-Making
We do not intend to make decisions about you solely through automated processing, including profiling, that produce legal effects or similarly significant effects.
If this changes, we will update this Privacy Policy and provide any additional information required by law.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology or legal obligations.
When we make changes, we will update the date at the top of this page. Where required by law, we will notify you of material changes or provide additional information about new uses of your personal information.
We recommend reviewing this page periodically to remain informed about how we handle personal information.
18. Contact Us
If you have questions about this Privacy Policy, how we use personal information or how to exercise your data protection rights, please contact us.
Celtic Developments Ltd trading as Bright Play Installations
71A Kingsway
Swansea
SA1 5JE
United Kingdom
Telephone: 01792 929056
Website: https://brightplayinstallations.co.uk
Please include enough information in your enquiry for us to understand and respond to your request.