1. Introduction
Bright Play Installations respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us about our services or work with us.
Bright Play Installations operates as a trading style of Celtic Developments Ltd, company number 12128929. For the purposes of this policy, references to “we”, “us” and “our” mean the relevant business entity responsible for handling your personal information.
We handle personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Business name: Bright Play Installations
Legal entity: Celtic Developments Ltd
Company number: 12128929
Website:
https://brightplayinstallations.co.uk/
Business address: 71A Kingsway, Soft Play Equipment Dept, Swansea SA1 5JE
Telephone: 01792929056
Please use the contact details above if you have questions about this policy or wish to exercise your data protection rights.
3. What Personal Information We Collect
Depending on how you interact with us, we may collect the following types of personal information:
Contact details: Your name, email address, telephone number and business address.
Enquiry information: Details about your proposed soft play installation, venue, budget, project requirements and any information you provide in your message.
Customer and project information: Information needed to prepare quotations, arrange installations, deliver services, process payments and maintain customer records.
Communication records: Emails, messages, telephone notes and other correspondence relating to enquiries or projects.
Website usage information: Technical information such as your IP address, browser type, device information and how you interact with our website, where collected.
Marketing preferences: Your preferences concerning promotional communications, where applicable.
Please avoid sending sensitive personal information unless it is genuinely necessary for your enquiry or project.
4. How We Collect Your Information
We may collect personal information when you:
Complete a contact or enquiry form on our website.
Contact us by email or telephone.
Request a quotation or discuss a soft play installation.
Purchase our services or enter into a business agreement with us.
Communicate with us about maintenance, refurbishment or an existing installation.
Browse our website, where technical information is collected through cookies or similar technologies.
Interact with us through third-party platforms or business directories.
We may also receive relevant information from business contacts or other sources where this is lawful and appropriate.
5. How We Use Your Personal Information
We use personal information for legitimate business purposes, including:
Responding to enquiries and providing quotations.
Discussing your soft play installation requirements.
Planning and delivering installations and related services.
Managing customer relationships and project communications.
Arranging maintenance, inspections or refurbishment where requested.
Processing invoices, payments and financial records.
Meeting applicable legal, regulatory and accounting obligations.
Maintaining website security and understanding website performance.
Sending marketing communications where permitted by law.
Handling complaints, resolving disputes and establishing or defending legal claims.
We only use personal information where we have an appropriate lawful basis and where the use is consistent with applicable data protection requirements.
6. Our Lawful Bases for Processing
Under the UK GDPR, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on the following:
Contract: Where processing is necessary to provide a quotation, take steps requested before entering into a contract, or fulfil an agreement with you.
Legitimate interests: Where processing is necessary for our legitimate business interests, such as responding to business enquiries, managing customer relationships, improving our services or protecting our business. We consider the impact on individuals before relying on this basis.
Legal obligation: Where we need to process information to comply with applicable laws, including accounting and tax requirements.
Consent: Where you have given consent for a specific purpose, such as certain marketing communications or non-essential cookies where consent is required. You can withdraw consent at any time.
The lawful basis used will depend on the particular activity and circumstances.
7. How We Store and Protect Your Information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
These measures may include restricted access to records, secure account access, suitable security software and the use of reputable service providers.
No method of transmitting or storing information is completely secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.
If a personal data breach occurs, we will assess it and take any action required under applicable data protection law.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, accounting and reporting obligations.
Retention periods depend on the type of information and why it is held. For example:
Enquiries: Information may be retained for a reasonable period after an enquiry has ended, so we can respond to follow-up questions and maintain relevant business records.
Customer and project records: Information may be retained for the duration of the business relationship and for an appropriate period afterwards.
Financial records: Information is retained for the period required by applicable tax and accounting legislation.
Marketing records: Information is retained while needed for permitted marketing activities, subject to your preferences and any applicable legal requirements.
Website and cookie data: Retention depends on the relevant system, cookie or analytics service.
When information is no longer required, we will take appropriate steps to delete it or anonymise it securely.
Our actual retention periods should be documented and reviewed as part of our data protection procedures.
9. Who We Share Your Information With
We do not sell your personal information.
Where necessary for the purposes described in this policy, we may share personal information with trusted third parties, such as:
Website hosting and technical support providers.
Email, communication and business software providers.
Accountants, payment providers and professional advisers.
Installation partners, suppliers or contractors involved in delivering a project.
Public authorities, regulators or law enforcement agencies where disclosure is legally required.
Other parties where necessary to establish, exercise or defend legal claims.
We aim to share only the information necessary for the relevant purpose. Where a third party processes personal data on our behalf, appropriate contractual and security arrangements should be in place.
10. International Transfers
Some of our service providers may store or process personal information outside the United Kingdom.
Where personal data is transferred internationally, we will ensure that the transfer meets applicable UK data protection requirements. Depending on the circumstances, this may involve an adequacy decision or appropriate safeguards.
Please contact us if you would like further information about any international transfers relevant to your personal data.
11. Cookies and Website Analytics
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website performance or provide other features.
Cookies may include:
Strictly necessary cookies: Required for essential website functions.
Analytics cookies: Used to understand how visitors interact with the website.
Preference cookies: Used to remember selected settings.
Marketing cookies: Used for advertising or marketing measurement, where applicable.
Non-essential cookies and similar technologies will only be used where the required consent has been obtained. You can manage your preferences through the website's cookie controls, where available.
You may also be able to control cookies through your browser settings. Blocking certain cookies may affect how parts of the website function.
The specific cookies used by our website should be identified in our cookie information and reviewed periodically.
12. Marketing Communications
We may contact existing or prospective business customers about our services where permitted by applicable law.
Where consent is required, we will obtain it before sending marketing communications. Where another lawful route is available, we will follow the applicable rules, including any relevant electronic marketing requirements.
You can ask us to stop sending marketing communications at any time by using the unsubscribe option provided or contacting us directly.
Even if you opt out of marketing, we may still contact you about an existing enquiry, contract, installation or other necessary business matter.
13. Your Data Protection Rights
Under applicable data protection law, you may have the right to:
Access: Request a copy of the personal information we hold about you.
Rectification: Ask us to correct inaccurate or incomplete information.
Erasure: Request deletion of your personal information in certain circumstances.
Restriction: Ask us to restrict how we use your information in certain circumstances.
Objection: Object to certain types of processing, including direct marketing.
Data portability: Request your information in a portable format where the legal conditions apply.
Withdraw consent: Withdraw consent where we rely on it as our lawful basis.
These rights are subject to legal conditions and exceptions. Not every right applies in every situation.
To exercise a right, contact us using the details in the “Who We Are” section. We may need to verify your identity before responding.
We will respond within the time limits required by applicable law.
14. Children's Privacy
Our services are primarily directed towards businesses and organisations arranging soft play installations. We do not intentionally collect children's personal information through our website unless it is necessary for a specific and lawful purpose.
If you believe a child has provided personal information to us unnecessarily, please contact us so we can assess the situation and take appropriate action.
15. Third-Party Websites
Our website may contain links to external websites, platforms or services. These third parties operate their own privacy policies and data handling practices.
We are not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before providing personal information.
16. Automated Decision-Making
We do not intend to make decisions about individuals using solely automated processing that produce legal or similarly significant effects as part of our ordinary website enquiry process.
If our processing practices change, we will update this policy and provide any information required by applicable law.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal obligations.
Any revised version will be published on this page with an updated revision date. We encourage visitors and customers to review this page periodically.
18. Contact Us
If you have questions about this Privacy Policy, how we use personal information or how to exercise your data protection rights, please contact us:
Bright Play Installations
Trading style of Celtic Developments Ltd
Company number: 12128929
Address: 71A Kingsway, Soft Play Equipment Dept, Swansea SA1 5JE
19. Complaints
If you are concerned about how we have handled your personal information, please contact us first so we can try to resolve your concern.
You also have the right to complain to the UK's Information Commissioner's Office (ICO), the independent authority responsible for upholding information rights.
Website: https://ico.org.uk/
You can find information about your rights and how to make a complaint on the ICO website.